Project Management in ERP/CRM/EAM
I have spent most of my career as a change agent within IT at diversified clients in transversal industries. I believe the value of IT is in increasing competitive advantage and helping others reach their full potential. I have managed different IT projects at different phases as outlined below:
Upstream framing
Implementation
Integration
Maintenance / support
Auditing / Upgrading
The Approach
Streamlining each company’s unique process and mapping business processes in a unique matter using simple tools and techniques
The Methodology
Complete view of a customer lifecycle
Functionnal domain of IT
Project management methodologies (Agile)
Business Process Mapping/workshop
Software configuration management
Impact study / Buy or Make strategy
Requirements analysis workshop (MOSCOW)
Post-implementation development plans
The Results
The value of IT is in increasing competitive advantage and helping others reach their full potential
- Customer satisfaction 80%
- Increase in system flexibility 95%
- Generation of greater value from investment 85%