About Me

Senior IT Management Consultant: Managing numerous organizational and IT projects in Application Solutions, Systems Integration and Assessment Analysis.

A graduate of McGill University (B.Eng.), Ecole Polytechnique (D.E.S.S.) and ESSEC (EMBA), I found success in the corporate world by managing IT projects though international consulting firms. I have spent most of my career as a change agent within IT at diversified clients in transversal industries to customize their business solutions by streamlining each company’s unique process and integrating their customer’s insights into their internal business processes. 

My background in industrial simulation and MIS focus on continuous process improvement and problem solving.

In 2012, I have made a career move by being appointed as Adjunct instructor and then Senior Research Analyst at the American University of Beirut (AUB). My research focus on the post-implementation phase and audit of Enterprise Systems besides providing insights into university data.

My Story

I have more than 20 years of experience in improving existing services, making business models sustainable and using BI to create value. My services focus on implementing non-machine procedures by mapping business processes to the pre-defined business processes in Enterprise ERP Systems and tailoring CRM business solutions to streamline each company’s unique process.

I know the functional domains of IT and how to assess, evaluate, and apply emerging information technology to business. This directly translates to the open systems model for organizational success and enable me to be an awesome teammate who balances stability and innovation across the technology lifecycle.

Knowledge, Skills and Abilities (KSA)

Knowledge

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Database knowledge

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Data Pre-processing

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Basic and Advances Statistical knowledge

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Modeling / predictive Analytics

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Data visualization

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BI and PAML tools (PowerBI, R, SPSS, SQL)

Skills

K

Effective Communication

K

Organisation and Presentation

K

Problem solving

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Interpersonal

K

Adaptability and Flexibility

K

Code Review

K

Software programming Logic

Ability

K

Implementation expertise in CRM/EAM/ERP packages

K

Business Need Recap and Analysis

K

Transversal Project Management

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Leading cross functionnal teams in matrix organisations

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Strategic Planning

K

Audit Assessment and Impact Study

  • 9 years of experience in Analytical Enrollment Management and Institutional Research in Education sector 35% 35%
  • 6 years of experience in CMMS and ERP Systems: Manufacturing, Municipalities and Facility management 25% 25%
  • 10 years of experience in CRM systems 40% 40%

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3 Years in CRM Energy sector

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5 years in CRM Banking & Insurance sector

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2 Years in CRM Telecom sector