CHANGE AGENT | IT CONSULTANT
DATA SCIENTIST | INSTRUCTOR
Jean ABI-SAAB,
M.Eng., EMBA, PGDip in Data Science, PMP®
During my 15 years of real-world international experience managing IT software projects in EAM/CRM/ERP, I have acted as a change agent/consultant with diversified clients in Canada, USA, Saudi Arabia and France. My solid foundation in Business and Technology consultancy in the corporate world enabled me to improve many existing services and make business models sustainable by using Business Intelligence to create value. I also draw on my extensive functional experience in financial services, telecom, energy and manufacturing sectors. For the recent past 10 years in my role as Senior Research Analyst (Data Scientist) at AUB, I have coordinated various projects while developing modeling techniques to provide insights into university data.
My Experience
Senior IT Management Consultant: Managing numerous Organisational and Data projects in Application Solutions, Systems Integration and Assessment Analysis:
- 6 years of experience in CMMS and ERPs systems:
- Manufacturing, Municipalities and Facility management
- 10 years of experience in CRM systems:
- 3 years in Energy sector
- 5 years in Banking & Insurance sector
- 2 years in Telecom sector
- 9 years of experience in Strategic Enrolment Management and Institutional Research in Education sector
American University of Beirut (AUB)
Senior Research Analyst
Led many projects in Business Intelligence (BI), Institutional Research (IR), Student Information System, Strategic Enrollment Management, Univerity Ranking and Accreditation.
2012 – Present
Freelance contractor
ERP / CRM Consulant
Run a startup to promote Focus product solutions and developed roadmaps towards Customer Centricity
2010 – 2012
Computer Services and Engineering consulting firms in Paris Area
Senior CRM Consultant
Headed missions at different Clients site as a Project Manager or Functional Consultant to implement, integrate, audit or upgrade Siebel CRM (Customer Relationship Management) systems
2001 – 2010
Invensys/
Wonderware in North America
EAM Application Consultant
Assigned to many projects in Canada, USA and KSA to implement the modular system for clients in the Pulp & Paper industry, the City of Brantford, the Regional municipality of Waterloo and others.
1998 – 2001
Helping institutions reaching their full potential by adopting IT values.
Are You Next?
my Skills
Functional and implementation knowledge in major CRM/Call Center, EAM/ERP and BI software packages.
Business Process Mapping and Strategic Planning.
B-level expertise in leading cross functional teams in matrix organizations using Transversal Project Management skills and technics like In-House Consulting model.
- Organizational
- Analytics
- Cross-functional
dATA Management
- Institutional Research
- Data Science
- BI/Data Analysis
- Data Governance Agent
Change Management
- Strategic Enrollment Management (SEM)
- Student-Centric Services
- Customer Centricity
IT management
- CRM / Call Centers / EAM / ERP
- Business Process Mapping
- Software Audit
Instructor / Trainer
- Business Analytics
- Statistics
- MIS
- PMP
Education
ESSEC
Executive MBA
General Management
2009
Ecole Polytechnique
D.E.S.S. (Master)
Industrial Engineering – MIS program
1997
McGill
Bachelor of Engineering
Mechanical – Minor in Management and in Automation
1995
Clients I’ve Worked With
Certifications and Diplomas
PMI
Project Management Professional – PMP
Certification # 2109793
2017
AUST
Data Science and Big Data
Post-Graduate Diploma
2016
Edupristine
Business Analytics
Certificate in designing and conducting data analysis
2015
AACRAO
Strategic Enrollment Management
Professional Development Certificate
2013
IIA
Certified Internal Auditor (CIA)
Morgan International
2011
JCI
JCI Certified Trainer
Conflict Resolution
2010
Siebel France
Siebel eBusiness Essentials
Software editor of CRM
2001
Microsoft
Microsoft Certified System Engineer (MCSE)
MCP Id # 1861702
2000
Wonderware/Invensys
Wonderware Implementation Consultant Certification Program
Software editor of CMMS
2000