To schedule an appointment:

1. In order to access TeleHealth, the patient needs to log into MyAUBHealth-My Chart application, either through the mobile or the website.

2. Click on “Schedule an Appointment”, select “Online Visits” and then read the “Terms & Conditions” accept them and select preferred way of payment.

3. Once done, you will be able to select the specialty of physician you would like to consult.

4. You will then select what type of visit it is: New or follow-up visit.

5. You will then be able to select physician from a list and be given the option to pick the time of the appointment from the available time slots.

6. Indicate primary reason of why you want to see the physician and click on schedule.

7. To make sure that your phone or computer is suitable for the online visit, you will be asked to “Test Hardware”.

Check this video for a walk through Online visit scheduling: https://youtu.be/hBTBWJNA9pU

On the day of the appointment:

1. Sign in MyAUBHealth: click on appointments icon, selects appointment from the list.

2. Appointment details show: all you will need to do to be able to begin visit is click on “Begin Online Visit” to initiate the visit with your doctor.

Check this video for a walk through Online visit check-ins: https://www.youtube.com/watch?v=TEgDeSts-gk

How does the appointment take place?

At the time of the appointment, the patient will engage with the doctor through a live and secure video call, where the doctor will have direct access to the patient’s medical record to review history and test results, review and modify medications, document the clinical findings, and order any needed tests.

If you are a new patient: Please make sure you have your patient’s pathology and radiology test results on hand at the appointment date to provide the most accurate and complete information possible.

To download MyAUBHealth on your mobile or tablet:

• Apple AppStore:

https://itunes.apple.com/us/app/mychart/id382952264?mt=8

• Google PlayStore:

https://play.google.com/store/apps/details?id=epic.mychart.android&hl=en

• You can get MyAUBHealth application by calling 01-350000 ext. 7463.

• You can also access the webportal through this link: https://myaubhealth.aubmc.org.lb/mychartprd/

New to MyAUBHealth?

Sign up for myAUBHealth by following these steps and filling up a short form at this link: https://myaubhealth.aubmc.org.lb/mychartprd/accesscheck.asp

A. With an activation code:

1. Identifying yourself: Fill in the details of your activation code: it appears on your enrollment letter (your code is not case sensitive). You will not need to use this code after you complete the signup process.
2. Enter your date of birth in the format shown, using 4 digits for the year.
3. Enter your medical record number and press NEXT.

B. Without an activation code:

• If you do not have an activation code: You can request access to MyAUBHealth by pressing the link appearing at the right hand of the screen or filling the details of a New Patient Registration Form at this link: https://myaubhealth.aubmc.org.lb/mychartprd/publicforms.asp?mode=showForm&formname=NewPatientRegisterRequest

1. Choose Get Access to MyAUBHealth features or Book a Video Visit through MyAUBHealth
2. Select whether you are a New Patient or Existing Patient at AUBMC
3. Fill in the rest of the form with your identity and contact details and press on SUBMIT at the bottom of the page.

• PLEASE NOTE: The above form should only be used for NEW PATIENT REGISTRATION.
  If you are a patient who does not have a MyAUBHealth account, or if you are not a patient yet at AUBMC and want to create a new record, you are kindly requested to fill the mentioned form, and our agents will respond via email within 1 business day with your access link.

For any other purposes such as: resetting your password, gaining proxy access for your dependents, or any reason other than registering a new patient, this form will not apply.

Need further assistance? kindly call us at the AUBMC Hotline on 1242 or +961-1-350000.

• Access all details of a patients’ medical record
• Contact physicians electronically
• Schedule appointments electronically
• Search for a healthcare provider within AUBMC based on criteria such as specialty and gender.

Have questions about MyAUBHealth? Please check the handbook:

http://www.aubmc.org/Documents/publications/patient_handbook/MyAUBHealth.pdf

• A cancer diagnosis may lead you to seek an expert opinion to ensure you have the best treatment plan. Even if you are not able to travel to Beirut for an appointment, you can still receive a medical opinion from NKBCI’s leading hematologists, oncologists, radiation oncologists, surgical oncologists, pathologists and radiologists.

• The first step in requesting a remote expert second opinion from is to submit an online consultation request form: it’s simple and it’s safe.

• Using this online form you will be able to also attach any relevant medical record (pathology, radiology and laboratory tests) that will help NKBCI experts gain a clearer insight about your medical condition in order to provide you the most accurate and complete information possible. This is an important step because our opinion will be based on the quality and quantity of the information received.

• We may recommend afterwards that you submit additional medical records, pathology slides, radiology images, or a combination of these items.

• Once you have submitted the form, one of our care advisers will reach out to you by phone or by email. This usually happens on the same day or the next business day.

• Online consultation are done through MyAUBHealth video consult that allows you to speak face-to-face with a NKBCI hematologist oncologist who is specialized in the field. If your local doctor needs to attend to discuss the current treatment recommendations, we will accommodate a convenient date and time that works for everyone who needs to participate. After the video consultation, you may ask for a written report from our oncologist summarizing the video consult and our care recommendations for you. 

Note: Video consults are based on the extent, quality, and quantity of the medical information received. These reviews do not imply that your care is under the direction of a Naef K. Basile doctor. Should you have any questions about the recommendations contained in one of these reviews, we suggest that you first discuss them with your local doctor.

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